Cashless

ACTIVATE YOUR ACCOUNT

RE-CREDIT AN ACCOUNT BEFORE THE FESTIVAL WITH A TICKET

Get your ticket number as explained below, on the Order management page
Log in with your buyer’s email address
Click on “Manage" then, on the “I” regarding the ticket to find the 66 number ticket
Go back to the Cashless space - Hellfest 2025 module
Enter your email address and all the requested information
Choose “Create my space” with a ticket number
Type the amount to credit by bank card. The first time you top up, you’ll be debited €1.50 (available soon)
On the D-day, go to the dedicated queue, show your ticket; the loaded Cashless credit will be transferred to the wristband be given to you.

ACTIVATION OF A WRISTBAND RECEIVED AT HOME

Only if you chose the “wristband delivery” option when you initially purchased your ticket - not available for resale (1 package per wristband)

Create your Cashless account by entering your ticket number first
Once at the Cashless area, click on “Link a chip+”
Type the 6 letters of the back of the wristband and save
On D-day, fasten your bracelet to your wrist and go to the queue-cutting entrance
The first time you top up your bracelet, you’ll be debited by €1.50
WARNING : when creating the account, respect step one the ticket and step two the bracelet because if you click first on “yes I receive my bracelet” it will crash

CREDIT YOUR BRACELET ON SITE

Connect or create a Cashless account from your smartphone, enter the 6 letters (back of the bracelet) and credit your account using your bank card
Go to a Cashless bank on the site to request credit your bank card or in cash

FAQ

Why creating a Cashless account?

Save precious time by creating an account here or on the Hellfest mobile app
Top up your account at any time by logging in or visiting the banks
Check your remaining balance at any time, view your transaction history or edit an invoice
Block your chip in case of theft, loss or breakage
Request refund of the remaining balance

Where can I use cashless payment?

Just a reminder, cashless is accepted at the following locations:

Official Hellfest Merchandise
Artist Merchandise
Bars
Food Stalls
Ferris Wheel
H2O (showers)

Cashless is not accepted at the Extreme Market or the lockers.

Refund info

Refund requests will be open from Monday June 23 to Sunday July 6 (11:59 pm UTC). Log and click on “Request refund”. If no account has been created before, enter the 6 letters of the bracelet.

Requests for a refund will be considered invalid if received outside the announcement dates or by email. Any remaining balance will be refunded to the bank card used to credit the account. Balance of less than €1 cannot be refunded.

You’ll be able to request all or part of the balance and choose charity to donate. The remaining credits, which have not been requested at all, will be used without any possible recourse, by Hellfest Productions to support their artistic development and their cultural project. No tax receipt will be sent.

If I have several tickets, must I create multiple accounts?

No, one Cashless account only. Use the first ticket of festival to create the account and the d-day, show it first with the indication that the Cashless credit ins charged on it.

The access control agent will ask for all your tickets to charge one only bracelet with all the accesses and the Cashless credit.

Is it possible to have a family account?

Once a Cashless account has been created, it will be possible to add new wallets.
It will therefore be possible to attach the tickets and wristbands of all the members of the whole family to a single bank card.

Please note that all the wallets must be refunded one by one at the end.

Do we have to pay for the bracelet?

The bracelet is free but on the first top up, you’ll be debited by €1.50.

Subsequent top-ups are free of charge. If you don’t activate the bracelet, no fee will be charged.

And this fee will not be charged again in case of forwarding an account to another bracelet at the Bank in case of theft or loss.

What happens if I don’t create a Cashless account?

Not creating a Cashless account does not prevent you from enjoying the festival. It’s event possible to top up at a physical bank onsite, by bank card or cash.

On the other hand, you miss a number of actions such as :

To block the chip in case of theft, loss or breakage
To check my balance
To view history
To recharge my wristband online or on app
To request the refund of the remaining balance

I’ve credited the bracelet but I need to sell it

Don’t worry, the money won’t be lost nor given to the person you bought the ticket.

If a ticket is re-sold, it will be deleted. The new buyer will have a brand new ticket with a new bar code to create his Cashless account.

To recover the pre-loaded credit, nothing to do : it will be credited again after the festival and you’ll be able to ask for the refund at your Cashless account by choosing Refund.

No need to say that this is possible ONLY if you sell the ticket properly, at tickets.hellfest.fr website (only way).

In the event of a ticket being resold outside the official channels and if money has been preloaded onto it, we may not be able to recover the associated amount. If this situation occurs, contact [email protected].

How do I care for my bracelet?

The bracelet is equipped by a microchip in which the money is stored. It’s important to take care to avoid any convenience.
Avoid exposure to heat or flame and don’t try to pierce it: this will immediately render it inoperative.
It’s waterproof, the chips won’t be damage by water.