Date of last update: May 26, 2020
All tickets are concerned regardless of where you purchased it.
With Ticketswap and only on this resale site, you have the guarantee of a trustworthy transaction between the seller and the buyer (the Secure Swap system cancels the old ticket, avoiding any risk of fraud, and the new ticket is only sent upon receipt of payment). All tickets purchased on Ticketswap are official Hellfest tickets. If your country is not on Ticketswap’s list, ask a friend to sell you ticket for you.
If you have trouble selling your ticket online, contact immediately Ticketswap for help.
Your refund option allows you to have your ticket refunded (not the fees) until the 14th of May 2021. This is a real advantage and safety guarantee only enjoyed by those who have taken this option.
Request the refund via the “refundable ticket” option purchased with your ticket:
The pack is INDIVISIBLE (all in one). You cannot ask to separate the entrance ticket to the festival from the transport, but you can choose the option that suits you best.
Information on the days / timetables of journeys for trains and buses will be transmitted directly by our transportation partners question in the coming weeks by email.
Regardless the nature of your ticket (simple pass, pack etc), you can make a private sale on Ticketswap to guarantee, to you and your friend, the 100% safe exchange. At the end of your advertisement, you must enter your friend's email. After payment, he will receive a brand-new ticket (new barcode, new contact details).
No, we have split the T-shirt packs so that you can keep your T-shirt if you want to separate it from your pass. You can resale the ticket on Ticketswap or make a request for refund. T-shirt shipments have been interrupted following the recent events, you will be contacted personally as soon as the situation allows it.
Get back in touch with your seller. He is the only one who can respond favorably to your request. Hellfest informs you that, apart from Ticketswap, online websites are not allowed to resell tickets for the festival. We do not offer any guarantee that tickets from a festival-goer bought on these platforms or in an unsecured transaction (to an individual for example) will be authorized at the entrance of the festival.
You have nothing to do, after processing your refund request and since June 24th, 2020, , you will receive a re-credit confirmation email from your bank. The operation will appear on your statement within 72 hours. On the other hand, if you have also changed bank, you must contact your former adviser so that they can transfer the amount to your new bank account.
While the festival is sold out, young 18 years old adults born between the 20th of June 2003 and the 20th of June 2004 may exceptionally buy a full-price entry on site (on presentation of your identity card and only at the ticket office near Looksor).
The rules remain unchanged: At the Billetterie desk (near Looksor), an adult can come with only one minor and he can claim the same entry as his parent at most. Tickets (half-price or free) will be issued only on presentation of identity cards (parent and child) and a certificate of responsibility if the adult is not the direct parent. The festival does not encourage the presence of minors under the age of 12 for obvious security reasons but will not charge entry and will therefore put on a free bracelet. Minors from 12 to 17 years old must pay a half-price pass. No minor will be able to pass the doors of the festival without the adapted hearing protections.
If you are not the direct parent of the minor, please present a parental handwriting authorization stating your responsibility during your entire presence at the festival and indicating the parents full contact details and yours in order to contact anyone of you quickly if necessary. Parents must discharge the Hellfest festival from any liability in the event of an incident of any kind whatsoever and renounce any claim of any kind whatsoever in connection with the child's participation to the festival.
Contact Lock & Roll directly to request your refund at [email protected].
You can't find your ticket, you damaged it, you need a duplicate.
You have changed your email address and you are afraid of not receiving the news.
For security reasons, write us if possible, with the email which was used to purchase your ticket, indicating your date of birth and any reference that could help us to find your ticket easily. Regarding the actual situation, the number of request are higher. Our teams doing their best to get back to you, thank you for your patience.
Mail SAV [email protected]